About
Tickets Bot is a fully customisable Discord ticket system. Support via Discord allows you to improve your quality of service and response times. Tickets provides various Ticket Tools as a part of its functionality, such as ticket panels (reaction to open a ticket), ticket logs, canned responses and a web UI for easier management, featuring live web chat.
Setup
We've written a comprehensive guide on setting up the bot on our website
Commands
| Command | Description | Example | Permission Level |
|---|---|---|---|
| /about | Tells you information about the bot | /about | Everyone |
| /add | Adds a user to a ticket | /add #ticket @User | Everyone |
| /addadmin | Grants a user or role admin privileges | /addadmin @User | Administrator |
| /addsupport | Adds a user or role as a support representative | /addsupport @User | Administrator |
| /blacklist | Toggles whether users are allowed to interact with the bot | /blacklist @User | Support |
| /cancel | Cancels the setup process | /cancel | Administrator |
| /claim | Assigns a single staff member to a ticket | /claim | Support |
| /close | Closes the current ticket | /close | Everyone |
| /help | Shows you a list of commands | /help | Everyone |
| /managetags | Command for managing tags | /mcr [list/add/delete] | Support |
| /open | Opens a new ticket | /open | Everyone |
| /panel | Creates a panel to enable users to open a ticket with 1 click | /panel | Administrator |
| /remove | Removes a user from a ticket | /remove | Everyone |
| /removeadmin | Revokes a user's or role's admin privileges | /removeadmin @User | Administrator |
| /removesupport | Revokes a user's or role's support representative privileges | /removesupport @User | Administrator |
| /rename | Renames the current ticket | /rename channel-name | Support |
| /setup | Allows you to easily configure the bot | /setup | Administrator |
| /stats | Shows you statistics about users, support staff and the server | /stats [server / @User] | Support |
| /tag | Sends a predefined snippet of text | /tag mytag | Support |
| /transfer | Transfers a claimed ticket to another user | /transfer @User | Support |
| /unclaim | Removes the claim on the current ticket | /unclaim | Support |
| /viewstaff | Lists the staff members and roles | /viewstaff | Everyone |
| /vote | Gives you a link to vote for free premium | /vote | Everyone |
Reaction Panels
One of the key features of our Ticket system are reaction panels. Users can react to a panel that instantly opens a ticket for the user, without them needing to run a command.
Example:
See our guide on creating panels for more info
Premium
You can purchase premium for all servers you own for $2/mo at our Patreon.
A whitelabel tier is also available on Patreon for $4/mo, which allows you to provide your own bot token for us to run Tickets on, for a fully branding removed experience.
Alternatively, you can vote to get premium free for 24 hours.
Support
We're happy to answer any questions you may have. Click here to visit our Discord server