אווטאר של Tickets

Tickets

An easy to use and highly configurable modmail Discord Ticket bot implementing a sophisticated ticket system with various ticket tools

t! (Customisable) קידומת
Other ספריה
??? שרתים
ryan.#4444 בעלים

About

Tickets Bot is a fully customisable Discord ticket system. Support via Discord allows you to improve your quality of service and response times. Tickets provides various Ticket Tools as a part of its functionality, such as ticket panels (reaction to open a ticket), ticket logs, canned responses and a web UI for easier management, featuring live web chat.

Setup

We've written a comprehensive guide on setting up the bot on our website

Commands

Command Description Example Permission Level
/about Tells you information about the bot /about Everyone
/add Adds a user to a ticket /add #ticket @User Everyone
/addadmin Grants a user or role admin privileges /addadmin @User Administrator
/addsupport Adds a user or role as a support representative /addsupport @User Administrator
/blacklist Toggles whether users are allowed to interact with the bot /blacklist @User Support
/cancel Cancels the setup process /cancel Administrator
/claim Assigns a single staff member to a ticket /claim Support
/close Closes the current ticket /close Everyone
/help Shows you a list of commands /help Everyone
/managetags Command for managing tags /mcr [list/add/delete] Support
/open Opens a new ticket /open Everyone
/panel Creates a panel to enable users to open a ticket with 1 click /panel Administrator
/remove Removes a user from a ticket /remove Everyone
/removeadmin Revokes a user's or role's admin privileges /removeadmin @User Administrator
/removesupport Revokes a user's or role's support representative privileges /removesupport @User Administrator
/rename Renames the current ticket /rename channel-name Support
/setup Allows you to easily configure the bot /setup Administrator
/stats Shows you statistics about users, support staff and the server /stats [server / @User] Support
/tag Sends a predefined snippet of text /tag mytag Support
/transfer Transfers a claimed ticket to another user /transfer @User Support
/unclaim Removes the claim on the current ticket /unclaim Support
/viewstaff Lists the staff members and roles /viewstaff Everyone
/vote Gives you a link to vote for free premium /vote Everyone

Reaction Panels

One of the key features of our Ticket system are reaction panels. Users can react to a panel that instantly opens a ticket for the user, without them needing to run a command.

Example:

panel example

See our guide on creating panels for more info

Premium

You can purchase premium for all servers you own for $2/mo at our Patreon.

A whitelabel tier is also available on Patreon for $4/mo, which allows you to provide your own bot token for us to run Tickets on, for a fully branding removed experience.

Alternatively, you can vote to get premium free for 24 hours.

Support

We're happy to answer any questions you may have. Click here to visit our Discord server

פקודות לוכסן

  • /about
    Tells you information about the bot

  • /add user channel
    Adds a user to a ticket
    • user: User to add to the ticket
    • channel: Channel to add the user to
  • /addadmin | Optional user role
    Grants a user or role admin privileges
    • user: User to apply the administrator permission to
    • role: Role to apply the administrator permission to
  • /addsupport | Optional user role
    Adds a user or role as a support representative
    • user: User to apply the support representative permission to
    • role: Role to apply the support representative permission to
  • /blacklist user
    Toggles whether users are allowed to interact with the bot
    • user: User to blacklist or unblacklsit
  • /cancel
    Cancels the setup process

  • /claim
    Assigns a single staff member to a ticket

  • /close | Optional reason
    Closes the current ticket
    • reason: The reason the ticket was closed
  • /help
    Shows you a list of commands

  • /language language
    Changes the language the bot uses
    • language: The country-code of the language to switch to
  • /managetags add id content
    Adds a new tag
    • id: Identifier for the tag
    • content: Tag contents to be sent when /tag is used
    /managetags delete id
    Deletes a tag
    • id: ID of the tag to delete

    /managetags list
    Lists all tags

  • /open | Optional subject
    Opens a new ticket
    • subject: The subject of the ticket
  • /panel
    Creates a panel to enable users to open a ticket with 1 click

  • /premium | Optional key
    Activate a premium key for your server
    • key: Premium key to activate
  • /remove user
    Removes a user from a ticket
    • user: User to remove from the current ticket
  • /removeadmin | Optional user role
    Revokes a user's or role's admin privileges
    • user: User to remove the administrator permission from
    • role: Role to remove the administrator permission from
  • /removesupport | Optional user role
    Revokes a user's or role's support representative privileges
    • user: User to remove the support representative permission from
    • role: Role to remove the support representative permission from
  • /rename name
    Renames the current ticket
    • name: New name for the ticket
  • /setup auto
    Allows you to easily configure the bot

    /setup prefix prefix
    Allows you to easily configure the bot
    • prefix: Characters that come before the command, i.e. t!
    /setup welcomemessage message
    Allows you to easily configure the bot
    • message: The initial message sent in ticket channels
    /setup limit limit
    Allows you to easily configure the bot
    • limit: The maximum amount of tickets a user can have open simultaneously
    /setup transcripts channel
    Allows you to easily configure the bot
    • channel: The channel that ticket transcripts should be sent to
    /setup category category
    Allows you to easily configure the bot
    • category: Channel category for tickets to be created under
  • /stats user user
    Shows you statistics about users, support staff and the server
    • user: User whose statistics to retrieve

    /stats server
    Shows you statistics about the server

  • /sync
    Syncs the bot's database to the channels - useful if you a Discord outage has taken place

  • /tag id
    Sends a message snippet
    • id: The ID of the tag to be sent to the channel
  • /transfer user
    Transfers a claimed ticket to another user
    • user: Support representative to transfer the ticket to
  • /unclaim
    Removes the claim on the current ticket

  • /viewstaff
    Lists the staff members and roles

  • /vote
    Gives you a link to vote for free premium